Frequently asked questions

Getting started

What do I need to start?: A device with a browser and a microphone. Sign up, complete the introduction and start a session, or skip the introduction and jump straight into a session.
Is there an app to install?: Bluehall runs in your browser on laptop, tablet and phone. There is nothing to install.
How quickly can I have my first session?: Straight away. There is no waiting time or queue.

Pricing & billing

How does pricing work?: You pay for tutoring time, with either a subscription or with purchased hours on the free plan. The educational platform is included with both.
Can I change or cancel my plan?: Yes, at any time. You keep access until the end of the period you have already paid for.
Do unused hours roll over?: Hours from subscriptions reset each month, unused hours from a subscription do not roll over. Bundle hours do not reset, so you are able to use them whenever you like.

Parent accounts

Can a parent set up an account for their dependent?: Yes. A parent can create and pay for a dependent’s account, and manage it from their own login.
Can a parent link to an account my dependent already has?: Yes, using an invite code:
The parent creates a parent account, then generates an 8-character invite code from their dashboard and shares it with the student.
The student enters the code in the Parent account section of their profile. The accounts are then linked.
How do I unlink from a parent account?: To unlink a dependent account from a parent account, the parents must do it from their dashboard. This can be done by navigating to the dependent overview page and pressing unlink.
What can a linked parent see?: The parent can see all relevant information, like session summaries, weekly summaries/progress reports, study plan, suggested revision, notes and much more. They can manage certain settings too, like which tutoring modes are available.
How does billing work on a parent account?: A parent account can purchase both subscriptions and bundles of hours. The parent can choose from an individual subscription which only one dependent can access or choose a family plan and link multiple dependents on the one subscription. Bundles of hours can be purchased too and then distributed to dependents, but once distributed they cannot be moved or taken back.
How do I distribute hours to dependents?: Hours you buy go into your own pool. From the parent billing page you can distribute them to each linked dependent account. Distributed hours then belong to that dependent: they cannot be moved back to your pool or to another dependent, and they do not expire.
What happens to my dependent’s hours and subscription if they unlink?: Hours you have already distributed to a dependent stay in their account and cannot be moved back, even after they unlink. The dependent’s access to any subscriptions held by the parent account is removed immediately. Any subscriptions the dependent account was managing and paying for through their account will remain.

Account & login

How do I log in?: Use your email and password, or sign in with a supported provider. Either press the sign in button in the top right hand corner or go straight to bluehall.ai.
I forgot my password.: Use the reset link on the login page and follow the steps to set a new one.

Sessions & the tutor

What happens in a session?: You talk with your tutor and share a whiteboard. You can write, speak or take a photo of your work, and the tutor works through it with you.
Can the tutor see my handwriting?: Yes. Write on the whiteboard or take a photo of your work, and it reads and responds to what you have done.
Will it just give me the answer?: Depending on the tutoring mode, only if you ask, and it will guide you through solving the problem. By default it teaches: it leads you through the problem and checks that you understand.
Do I get a summary after a session?: Yes. Each session is summarised so you can see what you covered. If a parent is linked, they get the summary too.
What is suggested revision?: After every session, the tutor suggests what to revise next, based on what you worked on and where you got stuck.
Can I download a session?: Yes. Every session is saved in your history, and you can download the transcript, tutor working and your own whiteboard working in various formats.

The educational platform

What is included in the educational platform?: Curriculum library, calendar, goals, notes, past results, study plans, problem generation, quick chat and session history.
Do I have to use all of it?: No. Every tool is optional, the tutor will still be just as capable but using the platform will help the tutor personalise to your needs better.

Curriculum & subjects

Which curricula are covered?: We are constantly expanding our range of supported curricula.
See what we currently offer

Privacy & data

How is my data handled?: Bluehall is built to the Australian Privacy Principles. We are clear about what we collect and why, and your work is kept secure.
Can I see what Bluehall knows about me?: Yes. You can view what Bluehall has learned about you at any time. None of it is hidden from you.

Troubleshooting

My microphone is not working.: Check that your browser has permission to use the microphone, then reload the session.
The session will not load.: Refresh the page and check your connection. If it keeps happening, contact us.

Still need help?

If you could not find what you were after, get in touch and we will sort it out.